Proactive Moodle support: always there for you
When your platform needs help, you need a team that knows it as well as you do, or even better. Have the entire 3ipunt team at your fingertips and start seeing life in a whole new light: we’ll be there to help you get the most out of your platform.
TECHNICAL EXPERIENCE
Specialized technical support for Moodle
Not all support services are created equal. At 3ipunt, the support we offer comes from a team that has built, customized, and maintained hundreds of Moodle platforms. We understand the issues that arise, know how to anticipate them, and resolve them efficiently.
We take a proactive approach: we don’t wait for things to go wrong. We monitor, detect, and take action. We make sure you don’t feel like you’re investing in software but not getting the most out of it due to a lack of time or knowledge. We’re a proactive team dedicated to making a positive impact on your day-to-day operations from the very start.
WE’RE HERE FOR YOU
We don’t just step in when there’s a problem
We’re here to support you in your day-to-day use of the platform. We understand your situation, your goals, and how important Moodle is to your organization.
Proactive monitoring
We listen to your project, understand your goals, and identify opportunities for improvement.
Follow-up reports
Technical and pedagogical review of your current LMS. We identify areas for improvement and quick wins.
Support for administrators
We help you define and measure the metrics that really matter for your project.
Prompt resolution of issues and questions
Response times guaranteed by SLA. We prioritize critical issues to ensure your training continues without interruption.
Updates and security patches
We manage updates to Moodle, plugins, and the server in a planned and secure manner.
Direct line to the team
A business and educational perspective to help you get the most out of your platform.
We work closely with your team as a trusted technology partner. We provide guidance, suggest improvements, and help you make decisions so that your platform can evolve safely and without any surprises.
CATEGORIES
Support plans tailored to each situation
Every organization has different needs and requirements. That’s why we offer support options tailored to your project, budget, and volume of activity.
01
One-time support
Ideal for projects that need assistance at specific times. We resolve specific issues or configurations without any commitment to ongoing service.
02
Hour bank
You have a package of technical support hours that you can use whenever you need them. Total flexibility and controlled costs.
03
Monthly maintenance
Our most comprehensive plan. It includes monitoring, updates, technical support, and regular reports. The peace of mind that comes from having a team by your side every day.
PHILOSOPHY
More than just a ticket: a technology partner
Just for being a 3ipunt member, you’ll enjoy these benefits:
Analyzed and targeted information
You’ll receive updates on the latest developments in Moodle and our plugins, tailored specifically to your project. It’s not just a newsletter, it’s what really matters to you.
Planned proactivity
Our team regularly monitors your platform to identify areas for improvement before you even ask. We don’t wait for a support ticket; we’ll reach out to you if we notice anything worth addressing.
Ongoing general consulting
We provide support tailored to the common needs of your industry, proactively sharing relevant information.
ADDED VALUE
More than just solving problems
3ipunt’s support goes beyond simply resolving issues. It’s a smart maintenance service that helps your platform evolve and improve over time.
Optimizing performance and user experience.
Advice on new features and plugins.
Regular safety inspection of the platform.
Support for change management and user adoption.
Do you need help with your Moodle platform?
Let’s talk, no strings attached
Tell us about your situation, and we’ll recommend the best support plan for you.
FAQ
Do not hesitate asking
any question yoy may have
